Hyphen, developed by Erasmith Technologies Private Limited, is a result of continuous improvement and innovation driven by years of experience. It was conceived in 2016 on a single platform with a vision to integrate diverse entities and act as a bridge between IT and non-IT systems.

In today’s fast-paced business environment, customers expect immediate feedback, instant solutions, and easy access to their IT and non-IT infrastructure for issue resolution. In an attempt to complete their own stack, many businesses have isolated their systems themselves. Although having many systems running on various platforms presents challenges, each system is crucial to the operation of the company. Data loss, incomplete information, problems with system comparison arise due to this.

This is where HYPHEN, our proprietary product, jumps in to save the day.
Hyphen addresses these integration challenges by offering a unified solution.

Our iPaaS – integration platform as a service – offering is called Hyphen.

It was conceptualized with three key purposes in mind – integrating legacy systems, integrating IT with non-IT, and deliver comprehensively on service management. It has therefore evolved as a feature rich advanced ITSM tool on the ITIL framework. Ask for service request management, IT asset management, incident management, problem management, change management, enterprise service management and IT operations management, you will find that Hyphen has a compelling value to deliver.

With Hyphen, organizations can overcome the complexities of managing diverse systems and achieve streamlined operations through integration. It offers a one-stop solution for all your integrated system needs, empowering businesses to optimize their processes and enhance efficiency.

The key modules of Hyphen are as follows.

HyphenX: Seamlessly integrates IT & Non-IT

HyphenDIAG: Matchless Application Performance Monitoring

HyphenVIEW: Unified Reporting Platform

HyphenMON: Best-in-class Monitor of Applications & Infrastructure

HyphenDESK: Cloud-based ITSM Platform

With Hyphen’s do-it-All, solve-it-all design, you have to look no further for all your integration & service management needs.