If a cluttered desk is the sign of a cluttered mind, of what then, is an empty desk a sign?

So asked Einstein! Which Einstein you ask? The Albert one. The scientist, the physicist, the dreamer, one of the most brilliant thinkers ever. But why are we talking about him? It is not as if we are writing some earth-shattering equations here.

No madam & sir, no! What we are doing is exceedingly simple – introducing you to HyphenVERSE’s second superhero – HyphenDESK, the super cousin of HyphenVIEW.

What is HyphenDESK’s superpower? It keeps your desk clean. Literally! Now let us go to Einstein’s quote again. Only this time we replace empty with clean – If a cluttered desk is the sign of a cluttered mind, of what then, is a clean desk a sign?

John Wesley, an English cleric, answered our question in 1778. He said ‘Cleanliness is next to Godliness’.

And this is where HyphenDESK’s genius comes in. Compared to its peers, HyphenDESK keeps the service request process cleanest over the service request’s life cycle. Have a look at the below mentioned processes.

1. Incident / Request Management

2. Change Management

3. Problem Management

4. Configuration Management

HyphenDESK is an Cloud based ITSM Platform that facilitates all of the above processes for for IT & Non IT Infrastructure. Yup, you got that right – for IT & Non-IT infrastructure. It has two secret superpowers. Let us share them with you.

1. HyphenDESK is fully capable of integrating with your in-house monitoring tools – whether legacy or otherwise.

2. What’s more; it delivers notifications over SMS, WhatsApp & Facebook.

It is an ITIL compliance support management based solution that works on both manual and auto-ticketing mode. Now you do not have to worry about;

1. Service request generation

2. Ticket-assignment, frankly both ticketing and its assignment are on auto mode.

3. Communicating about tickets; notifications go on mail, SMS, WhatsApp & Social media.

In our upcoming blogs we shall share more on HyphenDESK and its super cousins from HyphenVERSE.