A correct diagnosis is three-fourths the remedy.

Who said that – is not as important as the thought itself . Why, because the thought in itself is quite brilliant in fact. So let us hold in to this thought, and at the right moment we will come back to it.

Remember HyphenVERSE – the home of ITSM super heroes? We already shared with you the super powers of HyphenVIEW, the big daddy of reporting & HyphenMON, the monitor a class apart! Let us now tell you about HyphenDIAG, a diagnostics tool so powerful, that it is a path lab in itself. Let us share all the diagnostics this path lab offers.

A superpower of HyphenDIAG is code-level diagnostics. So we are not talking of merely diagnosing a website under production, but going right down to lines of codes, figure out the root cause, and remediate it saving a lot of time.

Did you just ask whether HyphenDIAG perform application level diagnostics? Of course it does. And not just from the perspective of application availability or application performance monitoring (APM), but also application reliability, user experience, monitoring & tracing. And it can do all of this on premise, as well as for a distributed system in cloud native architecture. This is useful to prevent usage / business disruptions and enhance user satisfaction.

How about diagnosing hop times? Well, it does that too. If a query is taking too much time at a certain hop, say DNS or network server, HyphenDIAG diagnoses such anomalies proactively, so that you as IT administrator can take remedial action through appropriate HyphenVERSE tool, or any other 3rd party tool.

How about web browser injection then? Spot on you are. Even before the web page loads, through the injection HyphenDIAG checks page loading performance. Later, it monitors end user experience, page access rate and smoothness on movement to page sections.

What are the different analyses HyphenDIAG does?

1. Endpoint metrics analysis

2. Root cause analysis

3. Service topology map analysis

4. Endpoint dependency analysis

5. Slow services and endpoints detecting

6. Database access metrics. Detect slow database access statements of supported applications (including SQL statements)

Getting breathless? Allow us to share just one more thing before we sign off.

Say you have a business application. Say you make planned updates to the code / configuration. No worries. What about accidental or unplanned or malicious changes to the application code / configuration? HyphenDIAG detects that too.

Given all the above, would you agree that a correct diagnosis is three-fourths the remedy? You do? Then you agree with Mahatma Gandhi.